Shipping & Delivery
At Al Rashid Galleria, every order is handled with care from sourcing to delivery.
We work directly with trusted Middle Eastern fragrance houses to ensure every piece is authentic, carefully selected and prepared to meet our standard of quality and presentation.
Delivery Process
Each order follows a considered journey:
Your fragrance is sourced directly from the Middle East
It is received at our UK handling facility
Each item is inspected, prepared and packaged
Your order is dispatched via Royal Mail
This process ensures authenticity, quality control and a refined delivery experience.
Delivery Time
Processing Time: 1-2 business days
Delivery Time: 12–15 days
Estimated Total: Up to 15 days from order confirmation
Where items are already available within our UK facility, orders may be dispatched sooner for faster delivery.
Why the Timing Matters
Our fragrances are not stored in bulk warehouses.
Each order is sourced directly from the Middle East allowing us to offer pieces that are not widely available in the UK with freshness, authenticity and careful handling at every stage.
Shipping Costs
We offer complimentary UK delivery on all orders.
Tracking Your Order
Once your order has been dispatched, you will receive tracking details via email or WhatsApp so you can follow its journey.
Customs & Duties
All customs duties and import processes are handled by us. Your order is first received at our UK facility where it is inspected and prepared before final delivery.
Delays
While we aim to meet all delivery estimates, delays may occasionally occur due to:
Customs processing
Courier operations
External factors beyond our control
If your order is delayed, we will assist you in tracking and resolving the issue.
Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us. We will investigate with our shipping partners and ensure a suitable resolution.
Contact
For any delivery related enquiries, please contact us: Email: alrashid.galleria@outlook.com