Frequently asked questions.

About Al Rashid Galleria

  • Al Rashid Galleria is more than just a fragrance retailer - we are a luxury house specializing in exclusive Middle Eastern niche perfumes, Oud and home fragrances. We curate only the finest, rarest and most exquisite scents that embody heritage, sophistication and prestige. Our collection is tailored for those who appreciate the art of perfumery and desire something truly exceptional.

  • We don’t just sell perfumes - we curate a luxury experience. Unlike mainstream retailers, we focus on:

    • Exclusive High-End niche fragrances not commonly found elsewhere.

    • A refined selection of scents crafted for connoisseurs who value elegance and authenticity.

    • An immersive shopping experience, offering detailed scent profiles and expert guidance.

    • Premium packaging and service ensuring every order feels like receiving a timeless treasures here.

  • Absolutely. Every fragrance in our collection is 100% authentic, sourced directly from the most prestigious perfumers and luxury fragrance houses. We do not deal in replicas or mass-market scents - only true artisanal craftsmanship.

  • We work with luxury brands that prioritize high-quality, ethically sourced ingredients and artisanal craftsmanship ensuring an exceptional olfactory experience.

  • Yes! Choosing the perfect fragrance is a personal journey and we are here to guide you. Reach out for a personalised consultation where we can recommend scents based on your preferences and style.

Orders & Shipping

  • We currently offer nationwide shipping within the UK.

  • We offer Free Shipping across the UK because luxury should arrive effortlessly at your doorstep. Luxury deserves a premium touch and we ensure your order arrives in pristine condition.

  • Since we ship directly from the fragrance houses in the Middle East, delivery typically takes 10-12 days. Exceptional craftsmanship and true luxury take time - Each fragrance in our collection is sourced with precision ensuring authenticity, exclusivity and the highest quality.

    Unlike mass-produced scents, our perfumes arrive fresh from the source preserving their richness and depth. The wait is a small price to pay for a fragrance that embodies true Arabian elegance and heritage.

  • Yes. Once your order is dispatched, you will receive a tracking number via email or text to monitor its journey.

  • Contact us immediately at alrashid.galleria@outlook.com. Once an order has been shipped, we may not be able to make changes.

  • Yes. We provide elegantly wrapped, high-end gift packaging to elevate your gifting experience. Select this option at checkout to ensure your purchase arrives in style.

Payments & Returns

  • We accept all major credit and debit cards through Stripe including Visa, MasterCard, American Express and more. Additionally, we offer the convenience of PayPal for seamless and secure transactions.

  • Due to the exclusive nature of our fragrances, we do not accept returns on opened or used products. However, if you receive a damaged or incorrect order, contact us within 3 days for assistance.

  • We take every precaution to ensure your order arrives in perfect condition. If you receive a damaged product, email alrashid.galleria@outlook.com with photos and we’ll arrange a swift resolution.

  • Cancellations are possible only before the order is processed. Contact us as soon as possible if you need to make changes.

Luxury Fragrance Selection

  • Luxury is personal. We recommend starting with our signature scent guide or ordering sample sizes to explore different notes before committing to a full bottle.

  • Oud is one of the most prized ingredients in perfumery, derived from the resin of Agarwood trees. It exudes an unmistakable deep, woody and complex aroma - an emblem of true luxury.

  • Bukhoor is a traditional Arabian incense made from scented wood chips soaked in rich oils. When burned, it fills spaces with a luxurious, long-lasting aroma, perfect for setting an opulent ambiance.

  • To preserve the richness and longevity of your fragrance, store it in a cool, dark place away from direct sunlight and heat.

Exclusivity & Collaborations

  • We partner with select retailers who align with our luxury standards. If you’re interested in carrying our exclusive fragrances, contact us at alrashid.galleria@outlook.com.

  • Yes, we collaborate with high-end influencers, content creators and luxury brands who share our vision of sophistication and exclusivity. If you’re interested, email us or DM us on TikTok (@alrashid.galleria).