Returns & Refunds
At Al Rashid Galleria, each fragrance is carefully sourced and prepared with attention to detail. Due to the nature of our products, our returns policy is designed to ensure both quality and authenticity.
Returns
For hygiene and authenticity reasons, we do not accept returns on opened or used fragrances.
We only accept returns in the following cases:
The item arrived damaged
The item is faulty or defective
You received an incorrect product
To request a return, you must contact us within 7 days of delivery.
To be eligible for a return:
The item must be unused and in its original packaging
Proof of purchase is required
Photographic evidence may be requested
We reserve the right to decline returns that do not meet these conditions.
Return Conditions
If your return is approved:
A refund will be issued to your original payment method
Refunds are processed within 1-3 business days after approval
Refunds
We do not offer direct exchanges.
If a replacement is required, we will arrange this after reviewing your request.
Exchanges
Orders may be cancelled before dispatch. Once an order has been processed or shipped, cancellation may not be possible.
Cancellations
If your order arrives damaged or incorrect, please contact us as soon as possible. We will review the issue and provide a suitable resolution.
Damaged or Incorrect Orders
Contact
For all return or refund enquiries, please contact us: Email: alrashid.galleria@outlook.com