Terms and Conditions.

Welcome to Al Rashid Galleria! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

These Terms and Conditions apply to all visitors, users and customers of our website (www.alrashidgalleria.co.uk). By using our website you agree to these terms. If you do not agree to these terms, please refrain from using our site.

2. Product Information and Pricing

We make every effort to display accurate and up-to-date information about our products. However, we cannot guarantee that all product descriptions, pricing or availability are error-free. In the event of an error, we reserve the right to cancel or correct the order and notify you of the changes.

3. Orders and Payments

By placing an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline any order. If your order is accepted, we will process the payment securely through trusted third-party gateways like Stripe and PayPal. All payments are due at the time of order and once processed, an order confirmation email will be sent to you.

4. Shipping and Delivery

We currently ship only within the UK. All customs duties and taxes will be handled by us ensuring a smooth delivery process. However while we strive to deliver your order as quickly as possible, we cannot be held responsible for any delays caused by customs processing or shipping carriers. Once your order has been dispatched, you will receive a tracking number to monitor its progress.

5. Returns and Refunds

We strive to ensure customer satisfaction. If there is an issue with your order or if you’re not satisfied with your purchase, please contact us within 7 days of receiving your order. We do not accept returns on opened or used items due to the nature of the products we sell (fragrances). However, we will gladly assist you in case of any defects or damages caused during transit.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use and protect your personal information. By using our website, you consent to our Privacy Policy.

7. Intellectual Property

All content, images, trademarks and logos displayed on our website are the property of Al Rashid Galleria and are protected by intellectual property laws. You may not use, reproduce or distribute any of our content without prior written consent.

8. User Conduct

By using our website, you agree not to engage in any activity that could harm, disrupt or negatively affect the functionality of the site or the experience of other users. This includes but is not limited to unauthorised access, spreading harmful viruses or fraudulent activities.

9. Limitation of Liability

Al Rashid Galleria is not liable for any damages, losses or expenses that may arise from the use of our website including but not limited to product defects, shipping delays or technical issues. Our liability is limited to the total amount paid for the product in question.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom and any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

11. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page and the date of the most recent update will be indicated at the top of this page.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: alrashid.galleria@outlook.com