Terms and Conditions.



Last updated: 2 May 2026


Welcome to Al Rashid Galleria. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.


1. About Us

Al Rashid Galleria is an online retailer specialising in Middle Eastern fragrances operating between Kuwait and the United Kingdom.


2. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • You will use this website only for lawful purposes.

  • You will not misuse, disrupt or attempt to gain unauthorised access to our systems.

3. Product Information

We aim to ensure all product descriptions, images and prices are accurate. However:

  • Product packaging may vary slightly from images shown.

  • Errors in pricing or descriptions may occur.

We reserve the right to correct any errors and cancel or refuse orders if necessary.


4. Orders and Acceptance

When you place an order:

  • You are making an offer to purchase.

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order.

You will receive an order confirmation email once your order is accepted.


5. Pricing and Payment

  • All prices are listed in GBP (£).

  • Payment is required at the time of purchase.

  • Payments are processed securely via third-party providers such as Stripe and PayPal.

We do not store your full payment details.


6. Shipping and Delivery

We currently deliver within the United Kingdom.

  • Orders are sourced from the Middle East and processed through our UK handling.

  • Estimated delivery time is typically 12-15 days unless stated otherwise.

  • Where stock is available within the UK, orders may be delivered sooner.

While we aim to meet delivery estimates, we are not responsible for delays caused by:

  • Customs processing

  • Courier services

  • External factors beyond our control

Tracking details will be provided once your order is dispatched.


7. Returns and Refunds

Due to the nature of fragrance products:

  • We do not accept returns on opened or used items.

If your order arrives damaged, defective or incorrect:

  • Contact us within 7 days of delivery.

  • We will review and provide a suitable resolution

We reserve the right to request evidence such as photos & videos before issuing a refund or replacement.


8. Cancellations

Orders may be cancelled before dispatch. Once an order has been processed or shipped, cancellation may not be possible.


9. Intellectual Property

All content on this website including text, images, branding and logos is the property of Al Rashid Galleria. You may not reproduce, distribute or use any content without prior written permission.


10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental or consequential damages

  • Our total liability is limited to the amount paid for the product

Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.


11. External Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.


12. Privacy

Your use of our website is also governed by our Privacy Policy.


13. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with the updated date.


14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.


15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:
Email: alrashid.galleria@outlook.com