Privacy policy.

Last updated: 2 May 2026

At Al Rashid Galleria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.

Al Rashid Galleria is the data controller responsible for your personal information.



1. Information We Collect

We collect personal information that you provide when you:

  • Place an order

  • Contact us

  • Subscribe to our newsletter


This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by third parties)

  • Any messages or enquiries you send

We may also collect limited technical data such as IP address, browser type and device information to improve website performance and security.


2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide order updates and delivery information

  • Respond to enquiries and customer support requests

  • Improve our website and user experience

  • Send marketing communications (only where you have opted in)


We process your personal data on the following legal bases:

  • Contractual necessity (to fulfil orders and provide services)

  • Legitimate interests (to improve our website and operations)

  • Consent (for marketing communications where you have opted in)

3. Payment Information

All payments are processed securely through trusted third-party providers such as Stripe and PayPal.
We do not store or have access to your full payment details.


4. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.



5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only where necessary including:

  • Payment providers

  • Delivery and logistics partners

  • Website and hosting services

These parties are required to handle your data securely and only for the purpose of providing their services.



6. International Data Transfers

As our operations involve sourcing from Kuwait and serving customers in the UK, your information may be processed in different locations. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.


7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Analyse website traffic

  • Improve performance

Where required, we request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings.


8. Your Rights (UK & GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

To exercise your rights, contact us at: alrashid.galleria@outlook.com



9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes


10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.


11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: alrashid.galleria@outlook.com